Privacy Policy

Last Updated: July 1, 2026

Julien Cookware ("Julien," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you visit our site or make a purchase, we may collect:

Contact information: name, email address, and mailing address
Payment information: credit card details, processed securely by our payment provider (we do not store full card numbers)
Order information: products purchased, shipping address, and order history
Browsing data: pages visited, products viewed, and how you interact with our site

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your purchases
Send marketing emails (with your consent; you can unsubscribe at any time)
Improve our website and product offerings
Analyze site traffic and usage patterns

Cookies and Tracking

We use cookies and similar technologies to understand how visitors use our site and to improve your experience. These include:

Google Analytics: helps us understand how visitors navigate our site
Meta Pixel: helps us measure the effectiveness of our advertising on Facebook and Instagram

You can disable cookies in your browser settings, though some features of our site may not function as expected if you do.

Sharing Your Information

We do not sell your personal information. We may share it with:

Payment processors, to complete transactions
Shipping carriers, to fulfill your orders
Marketing and analytics platforms (in anonymized or aggregated form where possible)
Service providers who help us operate our website and business

We require all third parties to protect your information and use it only for the purposes we specify.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your information at any time (see Contact section below).

Canadian Residents

Our privacy practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy laws. We collect, use, and disclose personal information only with your knowledge and consent, and only for the purposes identified in this policy.

US Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected, the right to request its deletion, and the right to opt out of its sale. We do not sell your personal information. To exercise your rights, please contact us at hello@julien.com.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have done so, please contact us and we will promptly delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by the "Last Updated" date at the top of this page. We encourage you to review this page periodically.